Grapes Digital Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
We as Grapes Digital Pvt. Ltd. develop and sell products and services that we believe in earnestly and use ourselves every day and have hundreds of satisfied customers worldwide. Adding to our honest effort, our support is second to none. That is why we can afford to back our products with this special guarantee. We are committed to highest level of client satisfaction and so we as Grapes Digital Pvt. Ltd. are always ready to rework over the deliverables so as to make them as per expectations of the client. We also offer a 100% Money Back Guarantee Policy in case the customer is dissatisfied with the work and has not intentionally or by chance used the developed product or violated any other binding terms. To request a refund, simply contact us with your purchase details within 72 hours of receiving the deliverable. Please include your order number (sent to you via mail after ordering) and optionally tell us why you are requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as knowledge base service. Refunds are being processed within 21 days period of receiving the claims for the refunds.